Common questions

Answers to the questions customers ask us most. If you cannot find yours, contact the shop. You can write to us in Thai or English.

Ordering and payment

Do I need an account to order?

No. You can order as a guest by giving your name, phone, email and address. Members can see their order history, save addresses and collect points. See How to order and pay.

How can I pay?

Pay online with a credit or debit card, PromptPay QR, an e-wallet or a banking app through 2C2P. Or transfer to the company's bank account and upload the slip, or pay cash on delivery for orders up to 30,000 baht. The shop never sees your card number. See How to order and pay.

My payment failed. What do I do?

Your order is still there: open the order page, press "Pay again", and use another card or channel, or switch to bank transfer. A failed payment is not charged. You have 60 minutes to pay online and 24 hours for a transfer, then the system cancels the order. See How to order and pay.

Can I get a full tax invoice?

Yes. Fill in the details when you order, or contact us with the order number within the same calendar month. A VAT-registered buyer must give the 13-digit tax ID and the branch. See How to order and pay.

Can I cancel my order?

Yes. An unpaid order can be cancelled at once from the order page. If you have paid but we have not dispatched, send a cancellation request: we answer within 1 working day and refund through the original channel. Once we have dispatched, see Returns and warranty.

Delivery

When is delivery free?

Courier delivery across Thailand is free when the goods total after discounts is 5,000 baht or more, except in remote areas. Below that the fee starts at 50 baht. The checkout shows the exact fee for your address. See Delivery and pickup.

How long does delivery take?

If you pay before 14:00, we send the parcel out the same day, and it arrives 1 to 3 working days after dispatch. In Chiang Mai city there is same-day delivery if you order before 15:00. The checkout shows the expected date. See Delivery and pickup.

Can I pick up at the shop? What do I bring?

Yes, with no delivery fee. We prepare your order within 1 working day of payment and tell you when it is ready. Show the pickup code and a photo ID, and we hold the goods for 7 days. See Delivery and pickup.

PC builds and compatibility

How reliable is the PC builder?

It checks sockets, sizes and power for the parts we sell, and shows problems before you order. Treat it as a guide to help you decide. If it says parts are compatible but they do not work together, contact us within 7 days of receiving the goods and we check and replace the part that does not fit, or refund it. See the terms and conditions.

Do you assemble the PC? Is Windows included?

Yes. Assembly costs 500 baht and takes 1 to 2 working days, and you add it in the PC builder. It includes building, cable management, a BIOS update and a test, and we install Windows when you buy a licence with the build. See How to order and pay.

Warranty and returns

Can I return an item if I change my mind?

Yes, within 7 days of receiving it, for orders placed on the website. We refund in full within 15 days of getting your notice, and we pay the return costs. Exceptions are software with a broken seal, and PCs we have started assembling to your own specification. See Returns and warranty.

What if an item is faulty or the wrong model?

If you find it within 7 days of receiving it, contact us with photos or a video, and we replace it with a new one or refund you. After 7 days, while still under warranty, contact us to claim, and we take the case and pass it to the warranty provider. See Returns and warranty.

When does the warranty start, and how do I check it?

It starts on the day your order is completed, meaning the day you receive the goods. Check the end date by serial number on the warranty check page. Keep your tax invoice or order confirmation email for claims. See Returns and warranty.

Used items

What do grades A, B and C mean, and is there a warranty?

Grade A is almost new, grade B has light signs of use, and grade C has clear signs of use but works normally. The shop gives the warranty: grade A 6 months, grade B 3 months, grade C 1 month, as stated on the item page. See graded used computers.

Can I claim for a defect that was listed?

No, because you know about it before buying and confirm it when you order. But a fault we did not state is covered by the shop warranty, and the 7-day right to cancel applies to used items too. See Returns and warranty.

Companies and government offices

Can I get a quotation?

Yes. Fill in the form on the business page. We reply in writing, and the quotation shows the price before VAT, the VAT and the total. For large orders our team can deliver and set up at your office.

Can my organisation withhold tax at source?

Yes. Say so in your quotation request. We prepare matching documents and tell you the amount to pay after withholding. See the business page.

Points and member tiers

How do I earn and use points?

Members who are signed in when ordering earn points on the goods total, from 0.5% depending on tier. Points are added when you have received the goods. 1 point is worth 1 baht, and you can pay up to 30% of an order's goods total with points. See the terms and conditions.

How is my tier decided?

By your completed orders in the last 12 months. Silver from 30,000 baht earns 1%, Gold from 100,000 baht earns 1.5%, Platinum from 300,000 baht earns 2%. Amounts already refunded do not count. See the terms and conditions.

When do points expire?

12 months after they are added to your account. The points closest to expiring are used first, and your points page shows the expiry date. If an order is refunded, the points it earned are taken back in proportion. See the terms and conditions.