How to order and pay

You can order from NICH TEC with or without an account. All prices are in Thai baht and include VAT. This page walks through everything from choosing products to tracking your parcel.

The steps in short

1. Choose products, or design a PC in the PC builder.
2. Add them to the cart and use a discount code or points if you have them.
3. Fill in your details and choose delivery or pickup.
4. Choose how to pay and place the order.
5. Pay within the time allowed.
6. Wait for dispatch and track your order with the order number.

1. Choosing products

• Use the search box, or browse the categories. You can filter by brand, price and specification.
• Tick "Compare" on 2 to 4 products to see their specifications side by side.
• A product page shows the price including VAT, an estimated delivery fee, the warranty period and stock. If an item is out of stock, press "Tell me when it is back" and we email you when it returns. This does not reserve the item.
• Pre-order and special-order items show an estimated number of working days. They must be paid in full in advance and cannot be cash on delivery.
• Used items come as a single unit. Read the grade and the defects we recorded before you order.

2. Designing a PC

The PC builder lets you choose a processor, motherboard, memory, graphics card, storage, power supply, case and other parts from our stock. It checks sockets, sizes and power each time you choose.

• If two parts cannot go together, it tells you why and does not let you add the build to the cart yet. Notes that are not errors are for you to read, and you can still continue.
• You can add the "assembly service". It costs 500 baht and shows as its own line in the cart. It covers building, cable management, a BIOS update and a test, and takes 1 to 2 working days. We install Windows when you buy a licence with the build.
• Save a build to your account, or copy the share link for someone else. Prices and stock refresh every time it is opened.

3. The cart

• Change quantities or remove items. The cart is remembered in your browser for 60 days.
• Enter a discount code in the "Discount code" box. The cart tells you at once whether it applies, and why not if it does not.
• Signed-in members can use points as a discount and see the points they will earn.
• Delivery is worked out from your address and delivery method and shown at checkout.

4. Checkout

1. Choose to order as a member or without an account.
2. Enter your name, phone and email. We use the phone number to call you about the order and the email to send the confirmation.
3. Choose delivery to an address, or pickup at the shop in Chiang Mai. For delivery, enter the address. The form helps with sub-district, district, province and postcode, then shows the delivery methods available with the fee and the expected date.
4. If you want a full tax invoice, tick "I need a full tax invoice" and fill in the details (see section 7).
5. If there is a used item in the cart, read its condition and defects and tick to confirm.
6. Choose how to pay. Check every line of the total, then press the order button ("Place order and go to payment" for online payment, "Confirm order" for the other ways to pay). Placing the order means you have read the privacy policy and accept the terms and conditions. The box for news and offers is optional and not ticked for you.

When you place the order we hold the goods for you for the payment time of the method you chose. If you do not pay in time, the system cancels the order, returns the goods to stock, and gives back any points and discount code you used.

5. How to pay

Online (card, PromptPay, e-wallet, banking app)

1. Choose "Pay online through 2C2P" and press "Place order and go to payment". You go to the 2C2P payment page.
2. Choose a channel, then enter card details, scan the QR code, or open your banking app or wallet. You type card details on the 2C2P page. The shop never sees or keeps your card number.
3. Pay within 60 minutes of placing the order.
4. When the payment succeeds, the order page and an email tell you we have the money, with your receipt.

If the payment fails, or you close the page early, the order is still there. You do not have to fill anything in again, and a failed payment is not charged. Open the order page and press "Pay again". You can pick another card or channel, or switch to bank transfer. If your money was taken but the order still says it is waiting for payment, wait a few minutes while we check with 2C2P. If it does not change, contact us with your proof of payment.

Bank transfer

1. Choose "Bank transfer to the company account" and press "Confirm order".
2. The order page shows the company's account and the exact amount. If there is a PromptPay QR you can scan it. Check that the receiver name is the company's, and transfer the exact amount.
3. Transfer within 24 hours of placing the order, and only to an account in the company's name. If anyone tells you to pay another account, do not, and tell us.
4. Upload the slip on the order page. Choose the picture (JPG, PNG or WebP, up to 8 MB) and enter the date, time, amount and the bank you paid from.
5. We check the money in the account during opening hours, normally within 1 working day, and email you the result. If we cannot confirm it we give the reason, and you upload the correct slip again.
6. If we get no slip within 24 hours, the system cancels the order. If you have already transferred and the order was cancelled, contact us with the slip.

Cash on delivery

1. This option appears when it is available. It is available for deliveries where the total is up to 30,000 baht. It is not available for pickup at the shop or for pre-order and special-order items. Any cash on delivery charge is shown at checkout. Currently there is no extra charge.
2. We prepare and send the goods. You pay the delivery person the amount shown, in cash, when you receive them.
3. Check the goods in front of the delivery person. If they are the wrong model or faulty, you can ask the courier company for your money back within 5 days, because the courier holds the cash for 5 days before passing it to us.

6. Confirmation and tracking

• We email a confirmation with your order number (it starts with NT, for example NT261011-7K3QF) and a link to the order page. That page shows the status, what to do next and your documents.
• Track an order on the Track my order page with the order number and the email or phone number you used. Members see all their orders in their account.
• When we dispatch the goods, we email you the courier's name and tracking number, and you can follow the parcel on the courier's website. We also tell you by SMS or LINE when the shop offers that service.
• For pickup at the shop, we send your pickup code when the order is ready. See Delivery and pickup.

7. Tax invoices

Every paid order gets a receipt and abbreviated tax invoice. For a full tax invoice, fill in the details when you order:

• whether it is for an individual, a company or a government body
• the name and address to print on the invoice
• the 13-digit tax ID. Companies and government bodies must give it. Individuals may leave it empty. A VAT-registered buyer must give it
• the 5-digit branch code. 00000 is the head office. If you leave it empty we issue it to the head office
• a purchase order (PO) number, if you have one

We issue the full tax invoice after payment, in place of the abbreviated one. If you forgot, contact us with the order number within the same calendar month as the order. You can download or print documents from the order page.

8. Cancelling before dispatch

Cancel from the order page with the "I want to cancel this order" button.

Need help?

Phone 052-005-034, LINE @nichtec, or the contact form. We answer in Thai or English, Monday to Saturday, 9:00 to 18:00.