Delivery and pickup

NICH TEC delivers across Thailand by courier, offers same-day delivery in Chiang Mai city, delivers and sets up with our own staff in Chiang Mai province, or lets you pick up at the shop. Prices on this page include VAT. The exact fee and expected date for your address are shown at checkout, before you decide to order.

Ways to get your order

• If you pay before the time shown, we send the order out that day. After that time we send it on the next working day.
• Dates shown by the system are estimates. They skip Sundays and the shop's holidays. The shop is open Monday to Saturday, 9:00 to 18:00.
• Pre-order and special-order items need extra waiting time. The dates on the product page and at checkout already include it.
• The fee on a product page is an estimate for that one item. The real fee is worked out for the whole order and shown at checkout.

Nationwide courier

The fee depends on the destination area and the total weight of the order. Weight is rounded up to whole kilograms. The fee covers the first 3 kg, then adds a charge per extra kilogram, as in the table.

Example: an 8 kg box to Chiang Rai costs 60 + (8 − 3) × 15 = 135 baht.

Free delivery

Courier delivery is free when the goods total after discounts is 5,000 baht or more, not counting delivery and other service fees. Remote areas are not part of free delivery and always pay the fee in the table. A free-delivery discount code does not apply to remote areas either.

Remote areas

Remote areas are islands and places where couriers charge a special-area fee. The system reads the postcode and sub-district you enter, and tells you at checkout whether your address counts. If you are not sure, ask us before you order.

Couriers

We pick the courier that suits each parcel, for example Flash Express, KEX, J&T Express, Thailand Post, SPX Express, Best Express, Ninja Van or DHL eCommerce. When we dispatch, we email the courier's name and the tracking number.

Same-day delivery in Chiang Mai city

Mueang Chiang Mai district only. The fee is 150 baht per order, for up to 20 kg in total. Pay before 15:00 and it arrives the same day. It is not part of free delivery.

Delivered and set up by our staff

Suited to assembled PCs, office sets and heavy or large goods. Chiang Mai province only. We call you to arrange the day and time. The fee is one flat rate per order, whatever the weight. Pay before 12:00, and it arrives within 1 to 2 working days. There is no tracking number because our own staff bring it.

Pickup at the shop

• No delivery fee. The address is 422/29 Chiang Mai Land Road, Chang Khlan, Mueang Chiang Mai, Chiang Mai 50100. Open Monday to Saturday, 9:00 to 18:00.
• We prepare the order within 1 working day of payment, then tell you it is ready. Please wait for that message before you come.
• Show the pickup code we send you and the ID card, or another photo ID, of the person who placed the order.
• If someone else collects for you, they must show their own ID, a copy of your ID signed to certify it, and the pickup code.
• We hold the goods for 7 days from the day they are ready. If you cannot come in time, tell us in advance.
• Cash on delivery is not available for pickup. You pay in advance.

Cash on delivery

• Available for every delivery method except pickup. The total, including delivery, must be 30,000 baht or less, and you pay in cash only.
• Not available for pre-order and special-order items, because those are paid in advance.
• Under the rules of the Office of the Consumer Protection Board (OCPB), the courier holds the cash it collects for 5 days before passing it to us. If you open the parcel and find the wrong model or a fault, you can ask the courier company for your money back within 5 days, and tell us too. We help you follow it up.
• Any cash on delivery charge is shown at checkout. Currently there is no extra charge.

Tracking your parcel

• When we dispatch, we email the courier's name and the tracking number. Follow the link to see the status on the courier's site. The tracking number is also on your order page.
• Check the order status on the Track my order page with the order number and the email or phone number you used.
• We also tell you by SMS or LINE when the shop offers that service.
• Give a phone number that you answer in the delivery address. The courier calls before delivery. If they cannot reach you, the parcel may be sent back to us. We contact you to deliver again, and may charge the actual delivery cost again.

Check the goods when you receive them

1. Look at the box before you sign. If it is torn, wet, dented or has been opened, take photos in front of the delivery person and tell us at once.
2. Film the unboxing in one continuous take, starting before you open the box and showing the address label and the condition of the item. This matters most for graphics cards, monitors and laptops.
3. Keep the box and the padding until you are sure the item has no problem.
4. If the item is damaged in transit, faulty or the wrong model, tell us within 7 days of receiving it, with the order number and photos or video. The sooner you tell us, the faster we can claim from the courier and replace the item. See Returns and warranty.

Contact

Phone 052-005-034, LINE @nichtec, or the contact form. If what you ordered is unusually heavy or large, ask us before you order, and we will suggest the best way.